Boosted Charge, LLC ("Boosted Charge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and non-personal information when you use our services, including our websites (e.g., https://boostedcharge.com/), email newsletters, the Boosted Charge mobile application ("App"), portable charger rentals ("Portable Charger"), or any other interactive features or services provided by Boosted Charge (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services. We may update this Privacy Policy periodically without prior notice, and your continued use of the Services after such changes indicates your acceptance of the updated terms. If we intend to apply changes retroactively to personal information already collected, we will notify you in advance.
For questions or concerns about this Privacy Policy, please contact us at privacy@boostedcharge.com.
1. Information We Collect
We collect two types of information: Personal Information (information that can identify you) and Non-Personal Information (information that does not identify you).
Personal Information
Personal Information includes data such as your name, email address, phone number, postal address, payment details, and other identifiable information you provide when you:
- Create or use an account on the App
- Rent a Portable Charger
- Provide payment information for Services
- Register for Boosted Charge-sponsored events
- Create or update your user profile
- Authorize access to social media information
- Share location data (as described below)
- Upload content to the App
- Apply for employment with Boosted Charge
- Participate in surveys, contests, or sweepstakes
- Sign up for alerts or notifications via email, text, or instant message
- Request customer service or technical support
- Engage in community features, comments, or forums
- Voluntarily provide information through the Services
Non-Personal Information
- Demographic data (e.g., age, gender)
- Device information (e.g., IP address, geolocation, unique device identifiers, browser type, language, or transactional data)
- Usage analytics, including GPS routes and Portable Charger status
- Portable Charger data (e.g., timestamps, battery status)
- Traffic data and log files (e.g., access times, dates, software crash reports, referring app addresses)
- Other usage-related information
Location Information
We collect location information you voluntarily provide or enable through the App or your device, including Portable Charger locations, routes, and rental status, and your device’s source IP address. We will not collect location data without your consent, but certain Services require it.
Social Media Information
If you interact with us on social media or link your profile, we may collect associated information in line with the platform’s policies.
Information from Other Sources
We may collect information from third-party sources (e.g., credit bureaus) or offline interactions to verify, update, or customize our Services.
Surveys and Promotions
Participation is voluntary. We may collect Personal Information (e.g., contact details) during these activities. If a third party sponsors the activity, their privacy policy applies.
Tell-A-Friend Feature
If you refer someone to our Services, we collect their name and email to send a one-time invitation email. We do not store this information long-term.
2. Use of Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and our Services.
Types of Cookies
- Session Cookies: Expire when you close your browser
- Persistent Cookies: Remember preferences between sessions
We use cookies to recognize you, store preferences, support newsletters, enable third-party ads, analyze usage, and track return visits.
Third-Party Analytics and Advertising
We use services that may collect anonymous data (e.g., IP address, device type). You can opt out via your device settings or links like:
Note: Our site does not currently respond to browser “Do Not Track” settings.
3. How We Use Your Information
- Provide and improve Services
- Personalize content and recommendations
- Communicate updates and policies
- Manage and display uploaded content
- Enhance products and operations
- Prevent fraud and enforce rules
- Run statistical and marketing analysis
Location Information
- Track usage
- Personalize Services
- Improve operations
- Ensure legal compliance
Combined Information
We may combine online/offline data to provide more accurate services and reporting.
4. Who We Share Your Information With
- Business Partners and Sponsors – With opt-out option
- Third-Party Agents – Hosting, billing, support functions
- Legal/Emergency Situations – To comply with law or ensure safety
- Aggregate/Anonymous Data – For trends and analytics
- Business Transfers – If the company is sold or merged
5. Data Security
We secure your information through encryption and protected storage. Identity verification may be required before disclosure.
6. Data Retention
We retain your information as long as necessary for the purposes listed or as required by law. After account termination, we may retain limited data for auditing or backup.
7. Your Choices and Opt-Out Options
- Providing information is voluntary
- Update messaging preferences via your App profile
- Disable cookies (may affect functionality)
- Request profile updates or deletions (account deletion may be required)
- California Privacy Rights: Email privacy@boostedcharge.com to opt out of direct marketing data sharing
8. Third-Party Links
We are not responsible for third-party sites linked from our Services. Review their privacy policies independently.
9. Governing Law
This policy follows U.S. laws. If your region’s laws conflict, avoid submitting data through our platform.
10. Comments and Media
We collect comment data (IP, user agent) for spam protection. Gravatar images may appear. Avoid uploading media with GPS data.
11. Cookies for Comments and Login
- Cookies may store comment info for convenience (1 year)
- Login/session cookies help preserve login state
- Editing posts may generate temporary post ID cookies
12. Embedded Content
Embedded third-party content (e.g., videos, images) may collect data as if you visited their site.
13. Checkout Process
We collect checkout details like products viewed, location, IP, name, shipping info, contact details, and payment info. We store this data for tax and compliance purposes for two years.
14. Team Access
Authorized personnel may view order/customer data for order processing, refunds, and support.
15. Third-Party Sharing
We share data with processors like Stripe to handle payments securely. See their policy for more info.
16. Data Retention for Comments and Accounts
- Comments and metadata are retained indefinitely for moderation
- Registered user data is stored and editable (except usernames)
- You may request export or deletion of your data, subject to legal constraints
17. Data Transfers
Comments may be checked by automated spam detection. Password reset emails may include your IP address.